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Trends in Business Phone Systems – Voice Over Internet Protocol (VoIP)

One of the most successful trends for small businesses is the integration of Voice Over Internet Protocol (VoIP), which offers an enhancement in communication between a business owner and their clientele. The technology behind VoIP allows users to move from the traditional analog systems of the past, into the trend of the future: using an Internet connection to make and receive telephone calls. This type of advanced technology hints at a win-win situation with an extended availability for clients, and a more streamlined business for all owners.

At its most simple purpose, VoIP technology converts a voice signal from a telephone into a digital signal that can then travel over the Internet. According to the Federal Communications Commission (FCC), "depending on the type of VoIP service, users can make a VoIP call from a computer, a special VoIP telephone, or a traditional phone with or without an adapter." In addition, wireless areas located in airports, parks, and cafes "allow users to connect to the Internet, and may enable the use of VoIP wirelessly."

As the landscape of the telecommunications industry continues to shift with emerging trends, statistics show more businesses are switching to VoIP phone service. A leading telecommunications industry research company stated, "forecasts indicate that VoIP will continue to experience high growth in the future as VoIP products become increasingly commoditized, and end users pursue gains in cost and efficiency." This serves as a reminder that in the current economy, business owners are opting for products that will secure a return on investment (ROI) for the future.

Companies looking to survive for the present time, and thrive in the future, are eager to use products that will not have a huge impact on their out-of-pocket bottom line. One of the biggest decisions about VoIP business owners must face is the expense of replacing or upgrading existing phone systems, which traditionally, has not evidenced hard returns. However, FCC reports show that VoIP systems, "show an enhanced savings opportunity over traditional service," suggesting the validity of the initial costs and inconvenience.

When it comes to the bottom line about VoIP, surveys indicate it appeals to customers, "for the opportunity to go digital, enhance features and customer communications, streamline communications patterns, and create virtual office environments, while generating a return," – With all certain to contribute to the financial success of any company invested in making a call to their future.

As one of the latest trends in the telecommunications industry, Voice Over Internet Protocol (VoIP) was met with a fair amount of skepticism when initially introduced. End users were hesitant to embrace the new option over both the technology aspect – will the new system be difficult to learn – and the financial aspect – will the new system be too expensive to afford. After learning more and using the system, many initial business opponents were eager to convert existing systems to VoIP, realizing the positive effect it could have on their bottom line every month.

By using the Internet to easily communicate with clients, business owners are no longer required to sit behind a desk all day, but rather can now telecommute from any location. This option also affords owners to opportunity to address the needs of clients on a faster basis, enhancing already-established business relationships. In addition, by replacing an antiquated phone system with a VoIP system, the business continues to move along with current trends and technology, and offers a secure return on investment (ROI) in a questionable economy. As such, there appear to be very few reasons not to embrace the VoIP option, especially for businesses that plan to be successful for a long time.

What is VoIP?

According to (

Voice over Internet Protocol (Voice over IP, VoIP) is one of a family of internet technologies, communication protocols, and transmission technologies for delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms frequently encountered and often used synonymously with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, and broadband phone.

Internet telephony refers to communications services—Voice, fax, SMS, and/or voice-messaging applications—that are transported via the Internet, rather than the public switched telephone network (PSTN).

DS1 Communications offers VoIP phones and business phone systems from quality manufacturers including Nortel, Avaya, NEC, and Samsung. Our highly knowledgeable technicians are well versed in VoIP and will be able to make the recommendations for the phones and system that is right for your business, regardless of size. DS1 provides service in South Florida to Ft. Lauderdale, Boca Raton, Miami, and all surrounding areas, and also to the greater Washington, DC area.

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DS1 is the premier provider of Nortel Networks Norstar phone systems in Ft. Lauderdale, Miami, Boca Raton, and throughout South Florida, as well as the Washington, DC area.
We also specialize in network computer cabling, wiring and CCTV.